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Ritalka, Inc.

Mind Your Business Customer Support Specialist

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JOB TITLE: Mind Your Business Customer Support Specialist

   
COMPANY/DEPARTMENT: Administration


REPORTS TO: Vice President of RITALKA


FLSA STATUS:  Non Exempt / Full-time

JOB SUMMARY:  Customer Support Specialist is responsible for providing excellent customer service to the customers of MYB. Responsible for various tasks involved in the overall operation of the store including customer projects, copies, office supplies sales and restocking, clerical projects and overall store cleanliness.


RESPONSIBILITIES AND ESSENTIAL JOB FUNCTIONS:

  • Ensure that each Customer receives outstanding service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service.
  • Graphic Design
    • Business Logos / Business Cards / Flyers / Posters
    • Light Multimedia
    • Wedding Invitation Packages
    • Graduation Invitations
    • Personal Design Pieces
    • Photo Restoration / Manipulation
  • Clerical Projects
  • Office Supply Orders
  • Social Media
  • Technical Publications
  • Swiftly process customer transactions using AccuPos and Peachtree, giving correct change.
  • Process all customer jobs, including, but not limited to: UPS, FEDEX, laminating, copying, cutting, printing services.
  • Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
  • Maintain store appearance and all merchandising standards, display presentation, storage areas and keep shelves stocked and in good order.
  • Maintain the appearance of store, including shelves, floors, product, windows, cases, and storefront (indoor/outdoor)
  • Ability to answer phones in a courteous manner when needed.

JOB REQUIREMENTS AND STANDARDS:

  • Excellent customer service skills
  • Communication skills
  • Problem solving skills
  • Experience with Adobe Creative Suite
  • Microsoft Office Suite
  • Retail Management
  • Design Capabilities

 

EDUCATION/EXPERIENCE

  • High School Diploma or general education degree (GED)
  • Associates Degree in Graphic Design
  • 1 year of experience

OR
Any combination of education and experience that would provide the required skill and knowledge for successful performance would be acceptable.

 

PHYSICAL DEMANDS

  • Able to lift up to 50 lbs.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

 
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Ritalka ♦ 121 North 1st Street ♦ Montevideo, MN 56265 ♦ 320-269-3227